Support for customers

We know times are tough - but here’s how we can help.

 

Option 1 - Set up a Premium Holiday

If your client hasn't missed any premiums yet, or if they’re able to pay off the premiums they have missed, they may be able to take a Premium Holiday. This suspends their cover for a set period and means they won’t need to pay any more premiums until they're back on their feet.

Suspending cover means they will not be able to make a claim for illness or injury during the Premium Holiday. Once they're in a position to resume their cover, they can simply get in touch to discuss their options to restart their cover. While on a Premium Holiday your client can still access some of our discretionary value-added benefit programmes here. Your client can refer to their policy Terms and Conditions for full details about the Premium Holiday option. 

 

Option 2 - Make flexible premium payments

If your client has already missed some of their monthly premium payments, we can give them more flexibility around when they re-pay these alongside their usual monthly premium.

 

Option 3 - Temporary benefit reduction

You may be able to set up a temporary benefit reduction. This allows you to lower your premiums for a set period of time, without answering additional health or lifestyle questions.