Quote and Application Process

Step 1: Care Fees Plan Questionnaire

Complete the Care Fees Plan Questionnaire with your client and email it directly to icp@inuvi.co.uk.

Step 2: Medical information needed

An experienced nurse employed by Inuvi will conduct a structured tele-interview to obtain the necessary medical and dependency details directly from the care provider. An interview transcript will be completed, quality-checked, and securely sent to our underwriting team.

If it is not possible to arrange a tele-interview with the care home or provider, a comprehensive Care Manager's Report will be emailed to the care provider for completion instead.

Step 3: Quote pack issued

Once our underwriters have reviewed the completed information from Inuvi, we will send you a formal Quote Pack via email. This contains your fully underwritten quote, the acceptance form, the Key Facts Document, Terms and Conditions, a blank Care Provider Declaration, and the Confirmation of Verification of Identity Form.

Our underwritten quotes are valid for 45 days, giving you ample time to discuss the options with your client. In certain circumstances to accommodate complex application timelines we may be able to offer a quote extension.

Already have a request in the pipeline with Inuvi?

If you already have an active request in the pipeline with Inuvi and would like British Friendly to provide a comparative quote, you do not need to fill out the paperwork again. Simply complete our standalone Inuvi Consent Form with your client and email it to icp@inuvi.co.uk. 

Applicants with a Legally Appointed Representative

Where the applicant is a legally appointed representative (such as an attorney or deputy), please ensure you provide a certified copy of the legal document (such as the Lasting Power of Attorney or Court of Protection Order) along with the submission paperwork.

If you or your client prefers to post physical documentation, please send it to:
Inuvi Unit 10, Millars Brook Business Park, Molly Millars Lane, Wokingham, RG41 2AD

Inuvi will email you to acknowledgement as soon as the documentation arrives.

New to British Friendly? 

If you are an adviser looking to submit your first Lifetime Care Plan with us, registering is quick and straightforward. We can proceed with preparing your quote; however, before we’re able to put a plan in place, we’ll need to receive a completed intermediary application form. 

If you complete an intermediary application form, this means you accept and agree to be bound by our terms of business for this product.

Please note:

• We’ll use your details to respond to your enquiry under our legitimate interests. For more information, including your rights, see our privacy policy here.
• We may amend our terms of business from time to time. Any update to these terms of business will be made available on our website.

You can access our privacy policies here.

If you have any questions with the registration process, please don’t hesitate to contact the Lifetime Care Plan team on 01234 348 007 or email careplan@britishfriendly.com.